• If You Break It – You Bought It

    It seems to me to be our social convention, if not law, that if you break something that is not yours, then you have the obligation to buy, repair or replace it. So why Unite Airlines did such a poor job of taking care of this customer makes no sense from a customer service standpoint nor from a legal standpoint. I’m glad this guy wrote a protest song and is getting some recognition for the issue.

    Shame on you, United Airlines! Shame!

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